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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ethan Shank

Ethan Shank

August 6, 2024

5  out of  5
rating by Ethan Shank
"Did not have any problems getting my 1972 Datsun insured! Very helpful and friendly!"
We responded:
"Thank you for your positive feedback! We're glad to hear that you had a smooth experience getting your 1972 Datsun insured. Our team strives to provide helpful and friendly service to all our customers. "
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p b

July 21, 2024

5  out of  5
rating by p b
"Pam and Carlos are amazing! Always super responsive and friendly, and able to answer all my questions on policies and coverages. I appreciate how they happily make time for their clients and how quick they can quote and issue new policies. I wouldn't consider going anywhere else for my VA coverage!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your positive experience with us! Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with."
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Lana Sawaie

June 27, 2024

5  out of  5
rating by Lana Sawaie
"Thank you for all the special service you give me. Ellen Rogers , is the best insurance agent ever , who worries for me, and makes sure my insurance needs are met , my claim was submitted promptly by her and my car was fixed in hours. Thanks again for all what you do."
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Triston Fulford

June 7, 2024

5  out of  5
rating by Triston Fulford
"Jess's communication was excellent (one might even say superb). I'm extremely satisfied with our call, and not just because I like my new rate so much!"
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natalya rosinskiy

May 30, 2024

5  out of  5
rating by natalya rosinskiy
"Pam Terry is the best place to get your State Farm insurance. They take care of ur needs and explain ur coverages to you in an understanding manner. This place is the way to go for life insurance as well!"
We responded:
"Thank you for sharing your positive experience with our agency! It's great to hear that we have taken care of your needs and provided clear explanations of your coverages. We appreciate your recommendation for life insurance as well. "
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Jessica McDonald

May 30, 2024

5  out of  5
rating by Jessica McDonald
"The people in this office were very patient and kind. They took extra time to explain my coverage to me and to answer all of my questions. Great service and a great experience"
We responded:
"Thank you for your review, Jessica! We truly appreciate your feedback and business!"
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T. R. Roberts

April 30, 2024

5  out of  5
rating by T. R. Roberts
"I love the staff in this entire office! Pam has a direct, warm personality that puts you right at ease. Everyone in the office is very friendly and approachable. They really make you believe that there are no stupid questions - and with insurance, I had a lot! I've never had an agent who made me feel so comfortable and also so safe at the same time. I left there with policies I actually understood for the first time ever! I will absolutely never change agents willingly again and I recommend Pam's team to everyone I know!"
We responded:
"We understand that insurance can be a complex topic, and we're glad that our team was able to address all your questions and provide policies that you understood. Our aim is to ensure that our clients feel both comfortable and secure with their coverage, so we're delighted to hear that you left our office feeling that way."
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Olivia Wisenborn

April 30, 2024

5  out of  5
rating by Olivia Wisenborn
"Love this agency"
We responded:
"Thank you, Olivia! We appreciate you!"
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Javier Martinez

April 30, 2024

5  out of  5
rating by Javier Martinez
"Great staff and outstanding service."
We responded:
"We appreciate this feedback and review, Javier. Thank you!!!"
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Rita Chapman

April 29, 2024

5  out of  5
rating by Rita Chapman
"Very friendly and professional"
We responded:
"We appreciate your review, Rita, thank you!"
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Pablo Perez

April 18, 2024

5  out of  5
rating by Pablo Perez
"100% recomendado, staff de trabajo cordial y siempre con respuestas oportunas, el trato es ameno y agradable, cualquier inquietud es escuchada obteniendo respuesta inmediata, seguro muy eficiente y efectivo"
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Maleek Hill

April 9, 2024

5  out of  5
rating by Maleek Hill
"Jessica ATE DOWN!!!"
We responded:
"Thanks for the review. Jessica takes great pride in helping our customers. "
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Oriana Morales

April 4, 2024

5  out of  5
rating by Oriana Morales
"Excelente servicio y personal amable."
We responded:
"Thank you for taking a moment to share your experience. "
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Rafael Mendez

March 8, 2024

5  out of  5
rating by Rafael Mendez
"Best ever office in all Virginia state!"
We responded:
"Thank you for choosing us! We appreciate your kind words."
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Frankie Hernandez

February 29, 2024

5  out of  5
rating by Frankie Hernandez
"We Thank You All, For your outstanding work."
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Karen Duffy

February 28, 2024

5  out of  5
rating by Karen Duffy
"Pam Terry State Farm is the Best! Their customer service is great."
We responded:
"Thank you so much Karen! We love taking care of our customers."
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Marc Golladay

February 26, 2024

5  out of  5
rating by Marc Golladay
"Excellent customer service !!!!!!"
We responded:
"We appreciate your business!"
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Nicholas Fite

September 19, 2023

5  out of  5
rating by Nicholas Fite
"Pam has been my insurance agent for many years and I can't recommend her and her team enough. Fortunately I've only ever had to file one claim due to an accident and they made the process painless. Looking forward to many more years of coverage!"
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JE jesu

August 16, 2023

5  out of  5
rating by JE jesu
"I would like to say, Carlos and Pam are the best, thanks for all your help. JM C"
We responded:
"Thank you so much for the kind words! We think our customers are the best also!"
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Karen Lam

July 31, 2023

5  out of  5
rating by Karen Lam
"My experience with this office has been nothing but great. Everyone there has gone above and beyond to be helpful every time I have ever needed them. Whether it has been to help me navigate through all of the bills and paperwork from my sons accident, or just a simple question and a phone call. They have always been professional, friendly and eager to help in any way they could. Everyone here is Top notch !"
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Lila Marks

July 13, 2023

5  out of  5
rating by Lila Marks
"Carlos is amazing! He is incredibly kind and infinitely helpful. I was truly sad to move out of state and lose him as my agent but he continued to be accommodating as we transitioned to a different office. Thanks for everything, Carlos!"
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Jodi Rose

July 8, 2023

5  out of  5
rating by Jodi Rose
"I have worked with several of the employees here at this location. They have always understood me, listened well and offered options to help me. They are hard-working, efficient, kind, smart, thorough, and affordable. I’m so grateful for the care I have had for car insurance, renters insurance and pet insurance that I got from the Pam Terry State Farm office. Thank you, everyone !!!"
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Diana Via

March 5, 2023

5  out of  5
rating by Diana Via
"Diana and Pam are amazing to say the least! My insurance with another company went through the roof at renewal for no reason other than repair costs went up, nothing of our own fault. They went above and beyond to help get us a much more affordable rate, keeping the coverage limits we already had AND bundled our homeowners insurance which saved us even more money! I would highly suggest getting in touch with these ladies to see what they can do to help you as well!"
We responded:
"Wow Diana, thank you so much for your kind words! We love to hear when we have made an impact on a client like yourself. "
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Matthew Bowman

February 24, 2023

5  out of  5
rating by Matthew Bowman
"My experience with Pam Terry State Farm has been super heartwarming! I have nothing but good things to say between the two insurance agents I talk to, they’re always so helpful to answer any questions i have or find the answer somehow someway. The ladies here are always filled with joy and willing to help no matter what! And always fill my needs and put a smile on my face with their amazing customer service! I highly suggest going with Pam Terry State Farm for any of your insurance needs no matter the price the way they are there for their customers and helpful in any situation, they are top notch when it comes to doing the best to their utmost ability! Definitely deserves a 5 or more stars !"
We responded:
"Thank you so much for the review Matthew! It's clients like you that make us love what we do!"
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Kimm Krasavage

December 5, 2022

5  out of  5
rating by Kimm Krasavage
"The staff is super friendly and they help with whatever I need!"
We responded:
"I appreciate you taking the time to leave us a review! Helping great customers like you, is our mission! "